The Pertamina Way
Pertamina, the Indonesia's oil and gas company, placed a one page ad in the International Herald Tribune (Tuesday December 12, 2006 - Page 22):
At the bottom, it says:
Customer focused. Right. Let's get to it then.
The customers are waiting :
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More on the kerosene shortage:
[1] Planet Mole - Kerosene Shortage: Bandar Lampung, Sumatra, Indonesia
[2] Tempo Interaktif - Minyak Tanah Langka Di Solo
[3] Tempo Interaktif - Minyak Tanah Langka di Jakarta Barat
[4] Antara News - Pertamina should assume responsibility for kerosene shortage: house speaker
[5] Media Indonesia - Kelangkaan Minyak Tanah Rugikan Sektor UKM
[6] Media Indonesia - Kelangkaan Minyak Tanah Terus Berlanjut
[7] Media Indonesia - Antrian Minyak Tanah di Jakarta Masih Terjadi
[8] Media Indonesia - Kelangkaan Minyak Tanah Meluas di Tangerang
[9] Media Indonesia - Warga Bekasi Masih Antri Minyak Tanah
At the bottom, it says:
As Indonesia's national oil and gas company, Pertamina has been a careful custodian of the country's rich natural resources, helping develop the lives of millions of people and establishing the company as a pillar of the nation.
To continue demonstrating its commitment to Indonesia's national development, Pertamina is striving to improve its operational performance and to build a corporate culture that is clean, confident, customer-focused, and competitive.
Customer focused. Right. Let's get to it then.
The customers are waiting :
Hundreds of people standing in line to buy Kerosene in Solo.
Photo is linked from blontypix. Thank you.
Photo is linked from blontypix. Thank you.
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More on the kerosene shortage:
[1] Planet Mole - Kerosene Shortage: Bandar Lampung, Sumatra, Indonesia
[2] Tempo Interaktif - Minyak Tanah Langka Di Solo
[3] Tempo Interaktif - Minyak Tanah Langka di Jakarta Barat
[4] Antara News - Pertamina should assume responsibility for kerosene shortage: house speaker
[5] Media Indonesia - Kelangkaan Minyak Tanah Rugikan Sektor UKM
[6] Media Indonesia - Kelangkaan Minyak Tanah Terus Berlanjut
[7] Media Indonesia - Antrian Minyak Tanah di Jakarta Masih Terjadi
[8] Media Indonesia - Kelangkaan Minyak Tanah Meluas di Tangerang
[9] Media Indonesia - Warga Bekasi Masih Antri Minyak Tanah
posted by Indonesia Anonymus | 6:17 PM
5 Comments:
The Pertamina way: "Kami menjual janji, bukan minyak tanah!"
don't be so harsh on Pertamina.. where do you think they got the monies for paying the ad in herald tribune?
It's not cheap you know.. :)
yay.. i'm the first...
Yeah, and what’s with building so many gas stations that are always short of Pertamax?
To have "one look" in every Pertamina's gas station is relatively easy, even though I noticed that some of them were quite late in using the new logo.
To have "one voice" or to introduce new spirit, new culture with a more service oriented mindset and high level of integrity is not that easy, as it’s more on people rather than on processes or systems.
What's Pertamina?
You rock, guys.
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